Doug was employed by the USPS for 32 years before becoming the Director of Postal Relations with ConnectSuite. During his time with the USPS, Doug gained experience in 10 different positions, worked with three districts, and became an expert by learning the intricacies of USPS processes, protocols, and systems. He began his career as a PTF clerk and worked at the window at multiple post offices in Minnesota. As he advanced to new positions, Doug quickly became interested in mail automation, computers, and computer language, recognizing opportunities to streamline and advance processes for sorting and delivering mail. After successfully implementing new automation in offices within Minnesota, Doug went on to carry out many similar projects for offices across the midwest.

In addition to his prowess for learning the details of high-level processes and formulating automation for the necessary pieces, Doug’s success in the field is largely attributed to his ability to understand people, work with them, and earn their trust. During his time as an Operational Support Specialist, Manager of Mail Processing, and Manager of Operations Support, Doug trained countless employees and was responsible for explaining complex problems and solutions.

After working as the Postmaster for the Sioux Falls post office for some time, Doug spent the last 6 years of his career with the USPS as District Manager of the Hawkeye District where he oversaw around 10,000 employees across hundreds of offices.